Shameless promotion to follow... I apologize for my lack of posts. Life has been packed with lots of business travel, weddings and well...publishing a book. It's called How To Complain For Fun and Profit and it teaches people how to write complaint letters that get results. You might not need it now, but if you have a bad customer service experience with an airline/hotel/restaurant/retailer, and you're going to complain; then you want this book on your site. It's written by Bruce Silverman, a famous advertising copywriter, who came up with the "Never Leave Home Without It" tag line for American Express. He's also the world's best complainer and has been doing that for a long-time. This used to be a well-known industry secret (until I talked Bruce into letting me publish it as a book), and many people have gotten lots of free stuff based on writing letters the "Bruce way." So what you learn in this book really works. There is a free chapter that you can download to see what the book is all about. It's a pdf download, so satisfaction is instant. If you know anyone who recently had a bad customer service experience, send 'em our way. If you have a website, I would love a link to our book site. If you are a blogger or journalist, please let me know if you'd like to review the book.  If you think this makes a great mother's day present, give me a call and I will talk you out of it.